Adopting new technology is one way to improve productivity. Another approach is to simply cut expenses. A better way is to improve the methodology and skills that IT staff use to complete their work. The agile approach achieves productivity gains through more effective communication and being highly responsive to customer demands.
For readers unfamiliar with the agile methodology, consider the following points. While the agile methodology was created for software development, it is now being applied more widely. For example, the legal industry – long known for its regulation and focus on tradition – has started to adopt agile. LegalTrek, for example, uses the agile approach to produce services for its customers.