ITIL certification guide: Mastering IT services management

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). The ITIL 4, released earlier this year by Axelos, was updated to include a stronger emphasis on mainta…

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). The ITIL 4, released earlier this year by Axelos, was updated to include a stronger emphasis on maintaining agility, flexibility and innovation in ITSM, while still supporting legacy networks and systems.

ITIL certification is near the top of almost every list of must-have IT certifications, and for good reason. As an IT management framework, ITIL can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

To read this article in full, please click here

XaaS: Making the shift to services-oriented IT

When Srini Koushik talks about shifting to internal IT services that employees can access in a self-service model — sometimes referred to as “everything as a service” (XaaS) — he likens it to the saying: “The more things change; the more they stay the …

When Srini Koushik talks about shifting to internal IT services that employees can access in a self-service model — sometimes referred to as “everything as a service” (XaaS) — he likens it to the saying: “The more things change; the more they stay the same.”

To read this article in full, please click here

(Insider Story)