IDG Contributor Network: The workforce awakens: insights for the service desk

In this series, I talk about three insights that will help you unleash the potential of your workforce. Whereas the first piece was about what it is that makes employees satisfied and how IT can help in that perspective, this second and third insights are about how to enable the new work environment employees are requesting, while juggling with the challenges of a changing IT environment as well.

Let’s first look at the changing IT landscape.

Keeping the lights on has been and will always be a big part of the responsibilities of IT. However, because of the increase in automation, a lot of the tasks that are simple and repetitive don’t have to be performed by IT staff anymore, which leaves the other tasks that tend to be more complex. Add digital transformation, the business requiring expanded services, IoT and partner ecosystems to the mix and you face even more challenges.

To read this article in full, please click here

In this series, I talk about three insights that will help you unleash the potential of your workforce. Whereas the first piece was about what it is that makes employees satisfied and how IT can help in that perspective, this second and third insights are about how to enable the new work environment employees are requesting, while juggling with the challenges of a changing IT environment as well.

Let’s first look at the changing IT landscape.

Keeping the lights on has been and will always be a big part of the responsibilities of IT. However, because of the increase in automation, a lot of the tasks that are simple and repetitive don’t have to be performed by IT staff anymore, which leaves the other tasks that tend to be more complex. Add digital transformation, the business requiring expanded services, IoT and partner ecosystems to the mix and you face even more challenges.

To read this article in full, please click here

IDG Contributor Network: The workforce awakens: insights for the service desk

In this series, I talk about three insights that will help you unleash the potential of your workforce. Whereas the first piece was about what it is that makes employees satisfied and how IT can help in that perspective, this second and third insights are about how to enable the new work environment employees are requesting, while juggling with the challenges of a changing IT environment as well.

Let’s first look at the changing IT landscape.

Keeping the lights on has been and will always be a big part of the responsibilities of IT. However, because of the increase in automation, a lot of the tasks that are simple and repetitive don’t have to be performed by IT staff anymore, which leaves the other tasks that tend to be more complex. Add digital transformation, the business requiring expanded services, IoT and partner ecosystems to the mix and you face even more challenges.

To read this article in full, please click here

In this series, I talk about three insights that will help you unleash the potential of your workforce. Whereas the first piece was about what it is that makes employees satisfied and how IT can help in that perspective, this second and third insights are about how to enable the new work environment employees are requesting, while juggling with the challenges of a changing IT environment as well.

Let’s first look at the changing IT landscape.

Keeping the lights on has been and will always be a big part of the responsibilities of IT. However, because of the increase in automation, a lot of the tasks that are simple and repetitive don’t have to be performed by IT staff anymore, which leaves the other tasks that tend to be more complex. Add digital transformation, the business requiring expanded services, IoT and partner ecosystems to the mix and you face even more challenges.

To read this article in full, please click here