IDG Contributor Network: Creating an organization with service excellence as its foundation

In “Service excellence in service management,” I wrote about why service excellence matters and provided some first steps you can take towards it. Because of all the positive reactions and follow-up questions I received after presenting about this t…

In "Service excellence in service management," I wrote about why service excellence matters and provided some first steps you can take towards it. Because of all the positive reactions and follow-up questions I received after presenting about this topic at the HDI conference in Las Vegas in April, a follow-up piece with some further steps makes sense.

Creating a positive culture in a service management environment is an extremely important part of the path to provide service excellence to users. Creating a service excellence environment means creating a culture in which its employees consistently deliver excellent customer experiences.

To read this article in full, please click here

IDG Contributor Network: Creating an organization with service excellence as its foundation

In “Service excellence in service management,” I wrote about why service excellence matters and provided some first steps you can take towards it. Because of all the positive reactions and follow-up questions I received after presenting about this t…

In "Service excellence in service management," I wrote about why service excellence matters and provided some first steps you can take towards it. Because of all the positive reactions and follow-up questions I received after presenting about this topic at the HDI conference in Las Vegas in April, a follow-up piece with some further steps makes sense.

Creating a positive culture in a service management environment is an extremely important part of the path to provide service excellence to users. Creating a service excellence environment means creating a culture in which its employees consistently deliver excellent customer experiences.

To read this article in full, please click here