The application overload issue
There is an overabundance of communications and collaboration tools available for enterprises. While this pushes innovation in many respects, the avalanche of apps has created productivity and security concerns within organizations. With myriad silo applications being deployed by internal teams and departments, there is a lot of noise created and serious attention management issues emerging. Integration into critical business applications and workflows is also a major concern.
In speaking with business leaders, this issue of communications app overload really creates productivity problems that impact critical business processes. Specifically, I recently spoke with a CIO of a midwestern company, who explained to me that one of her biggest tasks is in dealing with the multiple communications and collaboration apps that abound in her organization. She’s in my estimation a very open-minded and forward-thinking CIO, who does encourage experimentation to ensure feedback and clear understanding of core people needs. This feeds decision making on strategic communications and collaboration technology investments. Her challenge is in managing this experimentation to ultimately foster a collaborative culture where technology investments are directly driven by employee input.