IBM and IDG Content
When asked by IBM how artificial intelligence (AI) couple help them become more competitive, executives at organizations globally identified three primary areas of impact: delivering more personalized customer experiences, enhancing forecasting and decision-making, and optimizing business processes.
Arguably, the last of these three areas is seeing the most rapid and widespread adoption of AI-enhanced solutions. Many organizations have already tapped robotic process automation (RPA) technology to automate routine or repetitive tasks traditionally performed by people. RPA solutions, which enlist “software robots” or “bots” to perform their jobs, can range from basic to complex, with the latter potentially encompassing many interoperating bots and additional AI technologies.